I love these chairs and the price is very affordable! They are similar to chairs I wanted from a big box store for $450/chair. The fabric is beautiful (I got the charcoal) and the chairs are solidly built. They are so easy to put together. All the holes and screws line up really well. Attaching the back is easier with two people (one to hold the back of the seat to the seat cushion and the other to put in the 5 screws) but otherwise the assembly is a piece of cake. The chairs are very comfy!! One note about the seats, they are spring loaded on the bottom (not solid) so a larger person will sink a little more into the seat but seem to be very well constructed.Regarding customer service, in my experience, they are excellent. I ordered six chairs and received one damaged chair and one that had a notch (cut-out) in the chair back due to a burl in the wood. I contacted the seller and they responded immediately (and it was during the holidays!) and resolved my issue. They sent me two replacement chairs right away. I received them within two days and the new ones are absolutely perfect.Overall, the chairs and the service are fantastic. I would order them again in a heartbeat!