I needed 4 wall sconce lights for my great room should be simple right? Not so much, the electrical boxes in the wall are too high up for any of the sconces I liked to look right - this light was perfect in the way the light and shade are actually lower than the wall attachment (electrical box). I had only ordered 1 to make sure it looked good, it looked great. Unfortunately the 1 I had was missing a little piece which did not affect the function of the light and was barely visible once the sconce was on the wall and when I went to order more, Amazon only had 2 in stock. I contacted the company, Azno Lighting, via email to see if I could get another of the sconces from them and the little missing piece. Wow - they responded the same day - not during typical business hours. They let me know that Amazon would have more of the scones within a week and that they could send me the missing piece. True to their word, Amazon had more within the week and they sent me the missing piece. Their communication was beyond what I expected, they let me know when they shipped the piece, when Amazon had more in stock and followed up to make sure I had received the piece. I really did not expect to hear back from Azno Lighting as so many companies I have contacted don't bother to respond - you can trust this one! I won't hesitate to buy more from them in the future. Thank you Azno Lighting.