I got two chairs, but one of them had apparently been returned by another customer. The plastic around the chair was torn open and the packet of hardware (screws, washers, etc.) had been torn open and the pieces were scattered inside the chair seat. Some of the pieces of hardware were missing. I contacted customer service and described the situation and explained that I couldn't install the legs on one of the two chairs. I got a response back the next day and told that a new packet of hardware would be sent, but I might have to wait for it a while. Well, five days later, the packet of hardware showed up in my mailbox. Now I can install the legs on the second chair. I was blown away how fast the extra hardware arrived. And it appears the packet came from China because of the writing on the outside of the FedEx package. It arrived so FAST! I'm so impressed by the customer service. The chairs are beautiful, and I'm totally satisfied with my purchase. I would recommend this company.