I really liked these chairs. 3 of the 4 were truly wonderful, 1 of the 4 we purchased was lopsided. It was just purely, simply missewn. I considered that defective, and it bothered me considering the price I paid for the chairs. I asked the seller to exchange one chair for another that wasn’t missewn, and the seller opted to process a return request without specifying for 1 or 4 chairs, and wanted me to pay return postage, which I didn’t feel I should have to do considering that I didn’t send a lopsided chair to myself. Quality control before shipping would have easily remedied the situation, and better communication. When I contacted Amazon, Amazon reviewed my case and refunded me without me even requesting a refund. Which was nice of them to see that this wasn’t my fault, but I didn’t want a refund, I just wanted an exchange. Honestly if this seller had better communication, and was willing to make right a defect without expecting a customer to pay the difference, I’d have been perfectly happy with this order. The chairs are comfortable and plush and sturdy. It’s a shame that I couldn’t get a reasonable exchange on the one defective chair, though. Disassembling the other three which are perfectly fine, packing them into a box, and returning the entire lot is a headache and a hassle I neither wanted nor expected when the seller could have made a simple exchange of one chair. This wasn’t my fault, and even with a refund having been sent, I’m still being made to pay in time and efforts on a return I didn’t want. I just wanted an exchange. Replacing 1 chair would have been much easier on me than dealing with 4. All I can figure is this seller didn’t see my issues with the workmanship as valid and I guess wanted me to feel inconvenienced as he must feel. I don’t recommend a purchase from this vendor for that alone.