We love our chandelier, hard to put together although we figured it out. Excellent customer service. One of the glass covers came chipped and they sent out 4 replacements! We needed to make the hanger longer. They even sent out another to attach to the one we had. We ended up making our own because we needed it even longer. Used Their hardware.I think the quality is great for what we paid. It looks so high end. Just make sure you have someone to install if your not handy.